Shipping and delivery
We deliver across the United Kingdom, including England, Wales, Scotland, and Northern Ireland.
We primarily use Royal Mail for all deliveries. Occasionally, we may use other trusted couriers depending on availability.
Our Royal Mail Tracked and Special Delivery services include:
Full online tracking to follow your parcel’s journey
SMS and email updates with delivery progress
Signature required by default for Tracked services (safe place delivery available by request at your own risk)
Special Delivery options:
Guaranteed by 1 PM (Next working day, Monday to Friday)
Guaranteed by 9 AM (Premium next-day option, Monday to Friday)
Yes, we allow shipping to an address different from your billing address. However, for security reasons, this is at our discretion. We may require additional verification before dispatching to an alternative address.
Contact us immediately if you’ve made a mistake with your delivery details. We will do our best to amend them, but the delivery address cannot be changed once an order has been dispatched.
We offer free Tracked 24 delivery on all UK orders over £25.
If your order is under £25, or you’d prefer a different service, the following options are available:
| Delivery Option | Estimated Timeframe | Cost | Signature Required |
|---|---|---|---|
| Tracked 48 | 2–3 working days | £3.76 | Yes (safe place optional by request) |
| Tracked 24 | 1–2 working days | £4.50 (Free over £25) | Yes (safe place optional by request) |
| Special Delivery by 1 PM | Next working day (Mon–Fri) | £8.95 | Yes (no safe place available) |
| Special Delivery by 9 AM | Next working day (Mon–Fri) | £35.00 | Yes (no safe place available) |
The above delivery times are estimates and not guaranteed, except for Next-Day Special Delivery, which is a guaranteed service. While we aim to deliver on time, occasional delays may occur due to:
- Postal/courier disruptions or strikes
- Logistics delays
- Adverse weather conditions
- Other unforeseen circumstances beyond our control
Yes. For all delivery services where a signature is required, anyone at the delivery address can sign for the parcel—it does not have to be the named recipient. This includes both Tracked 24/48 (default) and Special Delivery options.
Once a parcel has been signed for, we cannot be held responsible for any loss or misplacement. If no one will be available to sign, you can:
Nominate a safe place at checkout (for Tracked services only – at your own risk), or
Use a secure alternative delivery address, such as a workplace or neighbour’s.
Please note: Special Delivery does not allow safe place delivery under any circumstances.
It is the customer’s responsibility to provide accurate delivery and contact details at checkout. We are not liable for delays caused by incorrect or incomplete information.
Once an order has been dispatched, we cannot be held responsible for parcels lost or stolen in transit. However, if you experience an issue, please get in touch—we will do our best to assist.
If delivery is unsuccessful due to an incorrect address or failure to collect, any reshipment costs will be the customer’s responsibility.
We do not accept liability for any loss of income, missed appointments, or other consequences resulting from delivery issues.